Drug Test London
Terms of Service
Terms covering orders, samples, testing and laboratory reports.
Last updated: 29 August 2026
Nothing within these terms limits statutory consumer rights.
1. About us
Drug Test London is operated by AIS Health Ltd.
AIS Health Ltd is registered in England and Wales.
Company number: 09835294.
Registered office:
4th Floor, Silverstream House
45 Fitzroy Street
Fitzrovia
London W1T 6EB
2. Agreement
These terms apply to website orders and testing services.
Our privacy, shipping and refund policies also apply.
Submitting an order represents an offer to purchase.
Our confirmation email accepts your order unless stated otherwise.
We may decline orders for lawful operational reasons.
3. Eligibility and authority
Online purchasers must be at least 18 years old.
You must provide accurate and complete information.
Purchasers ordering for others must hold appropriate authority.
The tested person must provide any required consent.
We may refuse testing without suitable consent or identification.
4. Choosing the correct test
You remain responsible for selecting a suitable test.
Confirm third-party requirements before ordering.
Requirements may cover samples, substances, cut-offs and detection periods.
They may also require witnessed chain-of-custody collection.
Standard testing cannot later become chain-of-custody testing.
General selection guidance does not constitute legal advice.
5. Prices and payment
Prices appear in pounds sterling unless stated otherwise.
Applicable taxes are included where required.
Delivery charges appear before checkout completion.
Payment must clear before services usually begin.
We may correct obvious pricing or description errors.
We will seek agreement before processing affected orders.
6. Clinic attendance
Wait for attendance confirmation before visiting.
Follow the instructions supplied for your chosen service.
Bring original photographic identification where requested.
Opening hours may change during holidays or exceptional disruption.
Collection staff may refuse unsafe or non-compliant collections.
7. Chain-of-custody testing
Formal testing requires strict documented procedures.
These may include identity checks and witnessed collection.
They may include tamper-evident seals and recorded transfers.
Follow every instruction to preserve evidential integrity.
Failures may make the sample unsuitable or unacceptable.
8. Home kits and samples
Use only the supplied collection materials.
Read every instruction before collecting your sample.
Label, package and return samples exactly as directed.
You remain responsible for accurate collection and timely posting.
Never submit another person’s sample.
Home collection does not provide verified chain of custody.
9. Sample suitability
Laboratories can analyse only suitable samples.
Problems may include leakage, contamination or insufficient volume.
Incorrect labelling or delayed transport may also affect suitability.
The laboratory makes final sample-suitability decisions.
Recollection or additional charges may become necessary.
10. Medicines and disclosures
Some medicines and supplements may affect testing or interpretation.
Disclose relevant substances when requested.
The laboratory may request supporting prescription information.
A prescription does not automatically invalidate laboratory findings.
11. Laboratory methods and subcontracting
Testing may involve specialist laboratories or referral partners.
Methods and cut-offs depend upon the ordered service.
Screening findings may require separate confirmatory testing.
Accreditation scope can vary between individual analytical methods.
12. Turnaround times
All stated turnaround times are estimates.
They usually begin after suitable laboratory receipt.
Weekends and bank holidays may be excluded.
Confirmation, quality controls or referrals may cause delays.
Do not rely solely upon estimates for important deadlines.
13. Test limitations
Detection periods vary between people and substances.
Results reflect the sample, method and applied thresholds.
A negative result does not prove lifetime abstinence.
A positive result may not establish exact consumption timing.
Testing does not usually prove impairment at a particular moment.
Results require interpretation within stated laboratory limitations.
14. Reports and delivery
We send results using the agreed secure method.
Verify recipient details before ordering.
We may withhold results pending identity or authority checks.
We do not alter valid laboratory findings.
Corrected reports may replace earlier versions.
15. Third-party acceptance
We cannot guarantee acceptance by every third party.
Authorities may impose changing or case-specific requirements.
Private DVLA preparation tests do not replace official assessments.
Confirm requirements with the receiving organisation beforehand.
16. Medical information
Website information provides general guidance only.
It does not replace personalised medical assessment.
Testing cannot diagnose every relevant condition.
Seek urgent medical help for serious or worsening symptoms.
17. Cancellations and refunds
Our Returns, Refunds and Cancellations Policy applies.
Completed collection, administration or laboratory work remains chargeable.
Your statutory rights remain unaffected.
18. Prohibited conduct
You must not misuse our website or services.
Prohibited conduct includes fraud, tampering and sample substitution.
It also includes unlawful access or intellectual-property infringement.
We may suspend services following suspected serious misuse.
19. Liability
Nothing excludes liability that cannot legally be excluded.
This includes liability for death caused by negligence.
It also includes fraud and statutory consumer protections.
We remain responsible for foreseeable losses caused by breach.
We are not responsible for unforeseeable losses.
Business losses are excluded where legally permitted.
Nothing guarantees a specific testing outcome or third-party decision.
20. Intellectual property
Website content belongs to us or our licensors.
Personal use is permitted for lawful non-commercial purposes.
Commercial copying requires prior written permission.
21. Changes and availability
We may update services, prices and website content.
Changes do not remove rights already accrued.
We may update these terms when necessary.
22. Governing law
English law governs these terms.
Consumers retain mandatory rights within their home jurisdiction.
English and Welsh courts have non-exclusive jurisdiction for consumers.
