Drug Test London
Shipping and Sample Returns
Delivery information for home kits and physical products.
Last updated: 29 August 2026
Clinic tests do not require product delivery.
1. Where we deliver
Home kits are intended for United Kingdom addresses.
Available destinations appear during checkout.
Contact us before ordering from outside the United Kingdom.
We do not deliver to addresses rejected by our carrier.
2. Delivery address
You must provide a complete and accurate delivery address.
Check postcodes, flat numbers and recipient details carefully.
Contact us immediately if anything needs correction.
Changes may become impossible after dispatch.
3. Dispatch
Orders usually dispatch on working days.
Weekends and bank holidays may delay dispatch.
Some kits require preparation before leaving our service.
We will contact you about material stock problems.
4. Delivery service
Home kits normally use Royal Mail Tracked 24.
This service provides tracking but not guaranteed next-day delivery.
Checkout displays any available alternatives and delivery charges.
Tracking information is sent where the carrier provides it.
5. Delivery estimates
All delivery dates remain estimates.
Postal disruption, weather or incorrect addresses may cause delays.
Order early when testing supports a personal deadline.
We cannot guarantee laboratory results by that deadline.
6. Missing or delayed deliveries
Check your tracking information first.
Then contact us with your name and order number.
We will investigate with the delivery provider.
Suitable remedies may include replacement or refund.
Legal delivery rights remain unaffected.
7. Damaged or incorrect items
Photograph the packaging and affected item where possible.
Contact us promptly after discovering the problem.
Do not use visibly damaged collection materials.
We will arrange an appropriate remedy.
8. Privacy and packaging
We use discreet external packaging where reasonably possible.
Carrier labels still show necessary delivery information.
Customs declarations may disclose contents where legally required.
9. Returning home samples
Follow the kit instructions exactly.
Use every supplied container, label and protective component.
Prepaid return packaging is included where the product states this.
Keep proof of posting and any tracking reference.
Post samples promptly after collection.
Do not post samples to our registered office.
Sample stability matters
Late, leaking or incorrectly packaged samples may become unsuitable.
10. Returned or undeliverable parcels
Carriers may return parcels following unsuccessful delivery.
Reasonable redelivery costs may apply after address errors.
We will discuss available options before redispatch.
11. Returns of unused products
Our Returns, Refunds and Cancellations Policy applies.
Unsealed hygiene-sensitive collection kits cannot usually be returned.
