Laboratory Test Process

1. Choose the required quantity and add your test to the cart. You will be required to enter separate details for each client within the cart. These are needed for uniquely identifying samples by the laboratory.

2. Pay online by credit or debit card.

3. Initially, you will receive an automatic reply to confirm that we have received your instructions.

4. Your test request will then be processed between 9am-5pm, Monday-Friday. Once processed, you will receive a text message and email to confirm that you can now attend Patient Reception to have the test. Please wait for this confirmation before making your way to Patient Reception, otherwise they will be unaware that you will be attending.

5. You can attend Patient Reception at any time during opening hours of 7am-7pm, Monday-Friday, 7am-1pm on Saturday, and 8am-11am on Sunday. It is closed on Public Holidays. The only exception is for Chain of Custody tests as these need an appointment.

7. Make sure to bring an original photo ID such as a passport or driving license. A copy or phone image is not acceptable.

8. Results will be sent by email as soon as they are available.